Return Policy

We want you to be satisfied with every purchase you make at Rcwjno. If, for any reason, you are not completely satisfied with the items you receive, you may request a return in accordance with our Return Policy. For eligible items, we will process a refund once we have received and verified the returned merchandise (please note that original shipping fees are non-refundable).

All return requests must be initiated within 20 days of the package delivery date, and the items must be shipped back within the specified timeframe.
Returned items must meet the following criteria:
The item must remain in brand-new, unworn, and unused condition;
The item must be free of stains, signs of washing, perfume scents, or other odors;
All original tags, hangtags, and packaging must be fully intact and returned along with the item.

Once the returned item reaches our warehouse and passes inspection to confirm compliance with our return requirements, we will proceed with processing your refund.
Please note: Final Sale items are not eligible for returns or refunds. We recommend carefully reviewing product details before placing your order.

To ensure effective inventory management and product quality maintenance, a restocking fee may apply to certain return orders:

• Returns of 1 or 2 items: No restocking fee will be charged.
• Returns of 3 or more items from a single order: A restocking fee of $10 USD will be charged per item.

This fee covers the costs associated with manual quality inspection, sorting, ironing, repackaging, and restocking the returned items, ensuring they remain in excellent condition for future customers.

To initiate a return, please contact us via email. In your email, please include your Order Number so that we may verify your order details and provide you with detailed return instructions. Once your return request has been approved, we will provide you with the return shipping address and further instructions.

Please note:
Return shipping costs are the responsibility of the customer;
You must use a shipping method that provides tracking capabilities when returning items;
We recommend retaining your shipping tracking number until the return process is fully completed.

To avoid delays in processing your refund, please do not ship items back without first obtaining confirmation from us.

Upon receipt of your returned package, we will inspect and verify the condition of the items. Once we have confirmed that the items meet our return criteria, we will proceed with processing your refund or exchange. Return processing is typically completed within 3 business days of our receipt of the returned package.
Once a refund has been initiated, it generally takes 7–10 business days for the funds to appear in your account; the exact timing may vary depending on the processing speed of your payment provider or issuing bank.

Upon completion of the return processing, we will send you a confirmation notice via email; please keep an eye out for this notification.

If you receive items that are damaged, defective, or incorrect, please contact us via email as soon as possible after receipt. Please include photographs of the items and your order details so that we may resolve the issue for you promptly. Final Sale items are not eligible for returns or refunds.

At Rcwjno, we prioritize the quality of packaging and shipping for every order. All items undergo inspection and are securely packaged prior to shipment to ensure they arrive safely. However, in rare instances, damage or breakage may still occur during transit.

If your package arrives in a damaged or broken condition, please contact us within 48 hours of receipt and provide the following information:

• Clear photographs of the damaged item(s);
• Photographs of the packaging (including the outer box and internal packing materials);
• Your Order Number and a brief description of the issue.

Please send the above information to caevon@rcwjno.com. Please note that if a damage report is submitted more than 48 hours after receipt, we may be unable to accurately determine when the damage occurred; consequently, we may be unable to offer a replacement or refund. We appreciate your understanding in this matter.

Once we have confirmed that the item was indeed damaged during transit, we will provide one of the following solutions, depending on the specific circumstances:

• A free replacement of the same item (subject to stock availability);
• A refund for the cost of the damaged item(s).

Rcwjno reserves the right to refuse or cancel orders under reasonable circumstances, including—but not limited to—unusual bulk orders, suspected abuse of our return policy, or other behaviors that disrupt our normal business operations. If you have any questions regarding our return policy, please contact us at caevon@rcwjno.com.