Transportation

Where Do We Ship?
We offer free standard worldwide shipping. If your country or region is not listed, please contact us, and we will do our best to accommodate your request!

Once your order has been authorized and verified, we will send you a confirmation email. As soon as the order verification is complete, we will immediately begin preparing your order. Due to the urgency of our processing, it is difficult for us to modify or cancel orders once they are placed; however, we will do our best to fulfill your request.

All orders are processed by our warehouse in the order in which payments are successfully received. Typically, shipments are arranged within 2–3 business days.

We offer free standard shipping. The estimated delivery time for standard shipping is typically 7–14 business days. If you require expedited shipping, please contact our customer service team for assistance; expedited shipping generally takes 3–5 business days.

Please note that the delivery times mentioned above are for reference purposes only. While most packages arrive within the estimated timeframe, actual delivery times may be delayed due to factors beyond our control—such as carrier scheduling, public holidays, customs clearance, weather conditions, or other unforeseen circumstances. Therefore, we are currently unable to guarantee a specific delivery date.

Orders are dispatched on business days, strictly according to the chronological order in which payments were received. If an order contains multiple items—and some items are temporarily out of stock or stored in different warehouse locations—the order may be split into multiple separate packages to ensure the quickest possible delivery.

We offer free exchanges. However, if you wish to return an item for a refund, you are responsible for covering the associated return shipping costs. For detailed instructions regarding returns and exchanges, please refer to our Return Policy page.

Once the shipping carrier's tracking information indicates that an order has been successfully delivered, Rcwjno assumes no liability for lost or stolen packages, nor for any damage incurred after delivery. If you do not receive your package, we recommend that you first contact the local carrier or delivery depot to inquire about the package's status.

If a package is refused upon delivery for personal reasons, the associated costs will be deducted from your refund amount. These deductible costs may include return shipping fees, customs duties, taxes, and logistics handling fees.

Rcwjno does not collect any taxes or duties in advance at the time of checkout. Therefore, should any import duties, VAT, customs clearance fees, or other local customs-related charges arise during the delivery of international orders, the recipient shall be solely responsible for bearing these costs.

Please note that customs policies vary by country or region; such fees are determined by local customs authorities, and we are unable to estimate or control the specific amounts in advance. If taxes or duties are incurred during the customs clearance process, you are required to settle these payments in accordance with local regulations.

Furthermore, customs inspections or clearance procedures may impact delivery timelines. Rcwjno cannot intervene in—nor accept liability for—the duration a package remains held at customs or for any additional costs incurred during the clearance process. We recommend that you familiarize yourself with the import policies and applicable fee structures of your country or region prior to placing an order.

Before submitting your order, please carefully review all product details and shipping information—including size, color, quantity, recipient name, delivery address, and contact details—to ensure that all order information is accurate and error-free.

Once an order has been submitted, we prioritize its immediate processing; consequently, requests to modify or cancel an order after confirmation may be subject to time constraints.

If you wish to cancel an order, please contact us as soon as possible by sending an email to caevon@rcwjno.com. We will do our utmost to assist you with your cancellation request, subject to the current stage of your order's processing.

Please be advised that once an order has entered the processing, packaging, or shipping phase, it may no longer be possible to cancel it. We appreciate your understanding in this matter.

We cannot accept liability for any shipping delays caused by circumstances beyond Rcwjno's reasonable control. Such circumstances include, but are not limited to:

• Natural disasters (e.g., hurricanes, earthquakes, floods, wildfires, etc.);
• Severe weather conditions or traffic disruptions;
• Carrier-related delays (including strikes, warehouse backlogs, or supply chain disruptions);
• Customs inspections or clearance delays;
• Changes in government policy, public health emergencies, or other force majeure events.

Should any of the aforementioned circumstances result in a delivery delay, we will continue to monitor the shipment's status closely and make every effort to keep you informed of any updates in a timely manner.

How can I track my order status?
Once your order has been dispatched, you will receive a shipping notification email containing a logistics tracking number. You may use this tracking number to monitor the delivery status of your package.
Tracking information is typically updated within 24 to 48 hours after shipment. If the latest tracking updates are not currently displayed, please wait a short while and check again later.

If you need to modify your shipping address, please contact us via email as soon as possible. If your order has not yet entered the processing or shipping stage, we will do our best to assist you with the change. However, if your order has already entered the packaging, shipping, or transit phase, we may be unable to successfully modify the address; the feasibility of such changes depends on the specific status of your order and the carrier's arrangements.

Upon receiving your request, we will assess the situation and contact you as soon as possible to inform you of the outcome.

Have Other Questions?
If you have any questions, please feel free to contact us at any time via caevon@rcwjno.com.
We typically respond to emails within 24 hours and will do our utmost to assist you.